Aster Healthcare has two Nairobi locations:

• Parklands: Mediplaza, 3rd Parklands Avenue, Parklands, Nairobi.
• Kilimani: 1st Floor, Chaka Mall, Chaka Road, Kilimani, Nairobi.

For directions or branch-specific assistance, visit our Contact Us page.

Aster Healthcare Parklands provides 24/7 emergency and inpatient care, with selected support services including laboratory, radiology and pharmacy available around the clock. Specialist outpatient clinics run on scheduled days and times.

Kilimani opening hours may vary by service. Please call +254 785 222 666 before visiting.

Parklands offers a broad range of hospital and specialist services, including:

• 24/7 Accident & Emergency care
• General and specialist consultations
• Inpatient and outpatient care
• ICU, NICU and PICU
• Surgery and operating theatre services
• Obstetrics, gynaecology and fertility care
• Paediatrics, orthopaedics and trauma care
• Neurology, neurosurgery, gastroenterology, urology and renal care
• Oncology, dental, dermatology and ENT services
• Physiotherapy and rehabilitation
• Laboratory, pharmacy and advanced diagnostic imaging

Service and specialist availability may vary. View our services or contact customer care to confirm.

Kilimani provides outpatient-focused care, which may include general consultations, specialist clinics, dental care, paediatrics, obstetrics and gynaecology, ENT, dermatology and cosmetology, psychiatry and counselling, laboratory services, imaging and X-ray, pharmacy and optical services.

Call +254 785 222 666 to confirm the service and clinic schedule you need.

You can book an appointment through any of these options:

• Call or WhatsApp Parklands on +254 762 066 933.
• Call Kilimani on +254 785 222 666.
• Submit the online appointment form.

Have the patient's name, preferred branch, service or doctor, preferred date and a reachable phone number ready.

Yes. Walk-ins are accepted for general consultations and many diagnostic services, subject to availability. Advance booking is recommended for specialist clinics, procedures and some imaging services.

Emergency patients can visit Aster Healthcare Parklands at any time.

A referral may not be required for a general consultation. However, some specialist visits, diagnostic tests, procedures or insurance arrangements may require a referral letter or prior authorization.

Please contact customer care or your insurer before your appointment if you are unsure.

Visit the Find a Doctor page or contact customer care for the current specialist schedule.

Clinic times can change, so please confirm the doctor's availability before travelling to the facility.

Please bring the documents relevant to your visit:

• A national ID, passport or birth certificate for a child
• SHA or private insurance membership details
• A referral letter or authorization, if required
• Previous medical reports, prescriptions and test results
• A current list of medicines and known allergies

Arriving about 15 minutes early allows time for registration and verification.

Yes. Contact the relevant branch as early as possible and provide the patient's name, appointment date, doctor or department. The team will help you cancel or choose another available time.

For 24/7 emergency assistance, call +254 783 716 596.

Seek urgent medical help for symptoms such as severe chest pain, breathing difficulty, signs of stroke, severe bleeding, major injuries or burns, unconsciousness, seizures, a severe allergic reaction, or any sudden and rapidly worsening illness.

This list is not exhaustive. If you are unsure and the situation appears serious, call the emergency team on +254 783 716 596.

Ambulance assistance may be requested through the emergency team. Call +254 783 716 596 and provide the patient's condition, exact location and a callback number. The team will confirm dispatch and availability.

Yes. Aster Healthcare Parklands provides 24/7 critical care services for adults, newborns and children. Admission is based on clinical assessment and bed availability.

Aster Healthcare works with SHA, including applicable SHA Civil Servants and SHA Usalama arrangements, and most major private insurers. Coverage remains subject to active membership, benefit limits, referrals and prior authorization where required.

Please confirm eligibility with both your insurer and the hospital before planned care.

Contact your insurer and Aster Healthcare before receiving planned services. Have your membership details, identification, referral letter and any prior authorization documents ready.

Your insurer determines final approval, covered services and payable amounts.

The billing team will explain any exclusions, benefit limits, co-payments or remaining balance. Services or items not covered by the insurer will need to be paid for by the patient or guarantor.

Yes. Ask the billing or customer care team for an estimate for planned consultations, tests or procedures. The final bill may change if the clinician recommends additional care or if the treatment plan changes.

Please also confirm the accepted payment methods when requesting your estimate.

Many routine laboratory tests are available on a walk-in basis. Some tests require fasting, timed collection or other preparation, so call the facility before visiting if you have special instructions or are unsure.

Aster Healthcare Parklands provides 24/7 diagnostic imaging services that include MRI, CT scans, digital X-ray, ultrasound, Doppler studies and selected image-guided procedures.

Some examinations require an appointment, clinical referral or special preparation. Contact the imaging team before your visit.

Tell the imaging team if you are pregnant or may be pregnant, have a pacemaker or other implant, have kidney problems or allergies, or have previously reacted to contrast material. The team will provide test-specific preparation and safety instructions.

Results are released through approved collection or communication channels after identity verification. Turnaround times vary by test, and the laboratory or imaging team will advise when and how your results will be available.

Yes. The Parklands pharmacy is available 24/7, including weekends and public holidays, for prescription dispensing, medicine counselling and support for hospital patients.

Sample collection may be arranged depending on the test and location. Contact the booking team to confirm availability, preparation requirements, timing and applicable charges.

Yes. Screening and wellness options are available. The most suitable tests depend on age, sex, medical history and risk factors. Contact customer care for current package details or to arrange a clinician-guided check-up.

Admission follows an assessment by an Aster doctor, specialist or emergency clinician. Bring identification, SHA or insurance details, referral documents and relevant medical records.

Planned admissions using insurance may require approval before admission.

Visiting times may vary by ward and the patient's condition. ICU, NICU and PICU have additional visitor restrictions to protect patients. Please confirm the current schedule with reception or the relevant ward before visiting.

The patient or their legally authorized representative can submit a request through the relevant department. Identification, written consent and supporting documents may be required. Processing time depends on the type and age of the record requested.

Patient information is handled confidentially and shared only with authorized persons for legitimate care, operational or legal purposes, in line with applicable healthcare and data-protection requirements.

Virtual consultations may be available for selected specialties and clinicians. Contact the appointment team to confirm whether telemedicine is suitable and available for your healthcare need.

Use the contact option that is most convenient for you:

• Parklands call or WhatsApp: +254 762 066 933
• Kilimani customer care: +254 785 222 666
• General email: info@asterafrica.org
• Kilimani email: infokilimani@asterafrica.org
• Online: Contact Us page

Share your feedback with customer care, reception or by emailing info@asterafrica.org. Include the date of service, department, a short description and your preferred contact details so the team can follow up.

If the concern involves an urgent clinical issue, tell the attending nurse, doctor or supervisor immediately.